Addressed customer questions and concerns regarding maintenance and repairs.Attended continuing education classes to increase knowledge of plumbing, electrical installation, foundations, cement, brick, weatherization, wood and construction.Briefed customers on proper care and routine maintenance of newly repaired systems.Built kitchen cabinets, meeting or exceeding customers' specifications.Constructed custom staircases, including partial flights and circular staircases.Constructed wheelchair-accessible ramps and handrails, stress testing all construction to bear up to ____% of intended load.Developed regional specialty with steel frameworks, fiberglass, roofing, and siding.Developed skill in problem diagnosis and solution, maintaining average repair time to within ___% of master technician's estimate.Directed labor relations resulting in eight years without a labor stoppage.Ensured industrial safety compliance to achieve a ___% reduction in injuries.Estimated project costs and used actual costs to refine computerized estimating model.Evaluated junior service technicians to recommend further training courses.Formalized safety checklist to ensure complete review of automotive systems.Formalized safety standards and procedures to develop new worker safety orientation classes. Hosted and attended seminars and trade shows to monitor construction industry trends.Implemented computer-based project management system; trained general contractor and construction manager on computer use.Implemented computerized diagnostic tools to verify initial problem determination.Installed doors, windows and frames, including thorough testing to ensure airtight sealing.Installed major appliances according to specifications and technical manuals.Institutionalized customer satisfaction surveys and used data to reward achievers and explore opportunities for higher quality service.Maintained a customer comeback rate of _% - no repeat visits for the same mechanical problem - during entire tenure.Maintained record of accomplishment for quality work and effective project management,delivering ___% of projects on time and within budget.Managed value-engineering process with client to ensure modifications to project specifications continued to meet project goals and client expectations.Manually drafted specification drawings for inclusion in dwelling's electrical records.Mentored apprentices and assistants on safety and tool care procedures.Met with apprentice workers to monitor progress and identify skills to improve.Met with customers to determine expectations and followed up to measure satisfaction levels.Motivated technicians to high levels of professionalism and expertise through rewards and recognition.Perfected skill with manual and power tools to ensure repair efficiency.Performed follow-up customer satisfaction reviews to identify opportunities to improve services or procedures.Progressive use of technology, including use of computer models to prepare detailed bids for client review.Promoted comprehensive safety program, reducing insurance costs by ___%.Received numerous accolades from clients for superior workmanship.Received the "Top Technician" award ___ years in a row.Researched latest tools and techniques to identify and implement timesaving improvements.Routinely completed maintenance tasks ___% faster than industry average.Tested voltage, resistance, and phase angle in circuits, using voltmeters, ohmmeters, and phase rotation indicators to ensure safety upon job completion.Trained service writers on updated repair procedures and new component systems.